Price Promise & Booking Terms

Price Promise & Booking Terms

New Ocean Hotel Limited

1.Your Holiday Contract

Your contract is with the New Ocean Hotel Ltd. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these bookings conditions. This contract is made on the terms of these booking conditions, which are governed by English Law. No contract exists between us until we dispatch you Holiday Confirmation Invoice – see Point 2.

2.Your Booking

Deposits and Final Payments

Deposit payments are non-refundable.

Please make cheques payable to The New Ocean Hotel Ltd. Credit or debit card bookings are welcome and can be made by phoning the booking office on 01934 621839.

Final payments are due 14 days before travel on all coach inclusive holidays. Final payments for self-drive holidays are payable before check in.

Price Policy

At the time of booking your holiday we will confirm the total cost of your holiday, you will also receive a written booking confirmation detailing the costs. The price we confirm at the time of booking is the price we guarantee, should the holiday change price (either increase or decrease) we will not alter your confirmed price (unless you have booked under our ‘Price Promise Offer’ – see below

Price Promise Offer – holidays booked before 14th February 2023

All holidays booked and deposits received before the 14th February 2023 will be eligible for our ‘Price Promise’. This offer states that if the holiday you have booked is offered at a cheaper rate at a later date we will provide you with a voucher to the value of that difference in price. The voucher may be used as part or full payment for any holiday for up to one calendar year.

Mrs Smith booked the 13th-17th March 2023 at £189pp, on the 10th March we reduced the holiday to £159pp. This would mean that Mrs Smith would receive a voucher for £30pp and she could use this voucher until 13th March 2024.


3. Cancellation of Your Booking

a – General

If you wish to cancel your holiday, for whatever reason, you must let us know as soon as possible in writing. Cancellation will be effective at the time written notice is received by us.

b – If You Cancel Your Holiday

If you cancel your holidays for any reason we will be forced to apply our cancellation charges as follows.


Period Before Departure When Notice Of Cancellation Is Received Percentage Of Total Booking Price
70 days or more Loss of deposit
69 – 57 days 30%
56 – 36 days 50%
35 – 22 days 70%
21 – 15 days 90%
14 – 0 days 100%

If any person with who you are sharing a room should cancel, and you wish to continue with your holiday as planned, we will make every effort to transfer you to a suitable room, if available. If this is not possible, or if this results in any additional charges, we reserve the right to pass on these charges to you, or to cancel your holiday and apply the appropriate cancellation charges.

c – If We Cancel Your Holiday

Because our brochure details are prepared months in advance it could become necessary, in certain circumstances, to change your holiday arrangements, to amend itineraries, change hotels, alter your pick up location, or to cancel your holiday because it has failed to attract the minimum number of passengers required for the tour or pick up point. Often these are only minor changes, but where a Material Alteration or Cancellation becomes necessary you will be offered the following options a) to continue with the holiday as amended or b) accept an alternative holiday which we may offer or c) cancel your holiday and receive a full refund.


4 Guests and Passengers with Health Considerations/Disabilities

We welcome guests on all of our holidays with health considerations/disabilities but some bedrooms in the hotels are not suitable for all guests, it is therefore most important that we have details of the full extent of your needs in writing. Collapsible wheelchairs are accepted on coaches, with prior agreement, however it is not usually possible for us to accept mobility scooters on the coach. This can be hired in resort in necessary. If we are not informed of any disabilities in this way we cannot be held responsible for any cost or inconvenience incurred. Should you cancel or terminate your holiday due to these reasons full cancellation charges will apply.

5. Coach Holidays

Departure Times and Places

It is only possible for customers to be picked-up and dropped off at the scheduled departure points as stated on our website and brochure. Please ensure that you check your holiday confirmation carefully as pick-up point addresses may change. Final travel times will be available 3-5 days before travel, we will provide this information by contacting all passengers by telephone. If for any reason you are not contacted please phone us on 01934 621839.

You are responsible for ensuring that you are at the correct departure point at the correct time. We cannot accept any responsibility for you not locating your transport or any additional expenses incurred due to you failing to join your transport for the above reasons.

Coach Seats

We do not provide specific numbered coach seats for our tours, should you have a medical reason for a seat in a particular area of the coach we should be notified in writing. Please see section 4 – Guests and Passengers with Health Considerations/Disabilities

Tour Coaches

Although coaches operating on our West Midlands route (Solihull, Birmingham, West Bromwich, Great Barr, Dudley, Bromsgrove) are advertised as having WC facility, air-conditioning and DVD entertainment we reserve the right to operate a coach without such facilities due to mechanical failure, accident or low passenger numbers.

Coaches operating on our Gloucestershire route maybe replaced by minibuses depending on passenger numbers. Coaches and minibuses on this route are not equipped with WC facilities and may not have air-conditioning.